Filter Wool

Delivery and collection arrangements depend on the items ordered. For live fish, read our koi delivery guide and confirm the booking with us before dispatch. For dry goods and other items, see shipping and returns.

Shipping

At Elite Koi we understand the importance of receiving your items quickly. We shall endeavour to dispatch your items within 1 working day and same day if your order is received before 1pm. Orders are not accepted until you receive notification from us that the order has been fulfilled via e-mail. Our courier service is not guaranteed to be overnight due to some circumstances being beyond our control.

Dry Goods Shipped by Courier,  95% - 98% of all orders couriered are received the following working day however this is not guaranteed by our courier service provider, therefore Elite Koi do not and cannot guarantee Overnight service. If your item is required urgently please contact us prior to checking out. 

Working days do not include Saturday's, Sunday's or Bank Holidays. i.e. if an order is placed on a Friday before 1pm, the item will be dispatched from us and collected by the courier. The item will not be delivered until the following Monday at the earliest and in some cases this could be the Tuesday. 

Elite Koi do not ship any goods on Wednesday's, however if the item is needed urgently please contact prior to placing the order.

Please see below for our delivery methods and costs.

Dry Goods

Shipping costs added at checkout. Please contact us with any queries 

Live Fish 

Live Fish £30 per box overnight courier service. Live fish require conditioning to travel and Elite Koi will contact you to book the service for a convenient time for you to receive the Koi prior to Noon Wednesday & Friday

If your fish arrives damaged or deceased contact us immediately on 07561 804263. 

Returns of Live fish cannot be accepted.

Returns

We hope you are happy with your purchases from Elite Koi however if you have ordered the wrong item let us know for an exchange. All Dry Goods can be returned within 30 days of the date of purchase provided they have not been opened or used. Should you wish to return an item which is unopened and unused please contact us within 30 days of the sale of purchase. We will then send you our return details.

Items damaged in the post should be reported to us within 48 Hours of receipt. 

If you wish to return an item please use the "Contact Us" button at the top of page or call us on 07561 804263.

Please contact us for the postal return address.

 Live Fish

If your fish arrives damaged or deceased contact us immediately on 07561 804263. 

Returns of Live fish cannot be accepted.