Shipping & Returns


At Elite Koi we understand the importance of receiving your items quickly. All orders will be dispatched within 1 working day and same day if your order is received before 1pm.

Please see below for our delivery methods and costs.

Dry Goods

Shipping costs added at checkout. Please contact us with any queries 

Live Fish 

Live Fish £25 per box next day delivery orders received before 11am - TBC



We hope you are happy with your purchases from Elite Koi however if you have ordered the wrong item let us know for an exchange. All Dry Goods can be returned within 30 days of the date of purchase provided they have not been opened or used. Should you wish to return an item which is unopened and unused please contact us within 30 days of the sale of purchase. We will then send you our return details.

Items damaged in the post should be reported to us within 48 Hours of receipt. 

If you wish to return an item please use the "Contact Us" button at the top of page or call us on 07561 804263.

Please contact us for the postal return address.

 Live Fish

If your fish arrives damaged or deceased contact us immediately on 07561 804263. 

Returns of Live fish cannot be accepted.