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Choose between External Stone cladding, Exterior Brick Slips or Premium Stacked Stone. Our extensive range of stone cladding gives you virtually endless possibilities for internal and external stone cladding finishes. Stone cladding can be used for projects as small as a feature wall or as large as an entire building Stone façade, Stone Fascia of a hotel or other commercial building. Exterior stone cladding is ideal if you want to update the facade of your house or when the use of full-thickness external stone is either not possible or not financially viable. External stone cladding is popular as a replacement for old render, external Stone feature walls or as a mix with timber / composite cladding - siding. What is more important our Stone Wall cladding products are A++ rated in energy efficiency, so at the same time are saving you money by lifting energy rating of the building. The Cladding Shop Stacked Stone range comprises beautiful split face Stone, Stone Veneer and Brick slips tiles for exterior and interior use in several colours, structures. These Stone Cladding and Brick slips are very easy to work with
Experience the convenience of swift order fulfillment with our top-notch Shipping services.
For Cladding and building blocks please contact us if you wish to collect from Elite Koi. Same day and next day delivery is currently not available on these products.
Shipping
At Elite Koi we understand the importance of receiving your items quickly. We shall endeavour to dispatch your items within 1 working day and same day if your order is received before 1pm. Orders are not accepted until you receive notification from us that the order has been fulfilled via e-mail. Our courier service is not guaranteed to be overnight due to some circumstances being beyond our control.
Dry Goods Shipped by Courier, 95% - 98% of all orders couriered are received the following working day however this is not guaranteed by our courier service provider, therefore Elite Koi do not and cannot guarantee Overnight service. If your item is required urgently please contact us prior to checking out.
Working days do not include Saturday's, Sunday's or Bank Holidays. i.e. if an order is placed on a Friday before 1pm, the item will be dispatched from us and collected by the courier. The item will not be delivered until the following Monday at the earliest and in some cases this could be the Tuesday.
Elite Koi do not ship any goods on Wednesday's, however if the item is needed urgently please contact prior to placing the order.
Please see below for our delivery methods and costs.
Dry Goods
Shipping costs added at checkout. Please contact us with any queries
Live Fish
Live Fish £30 per box overnight courier service. Live fish require conditioning to travel and Elite Koi will contact you to book the service for a convenient time for you to receive the Koi prior to Noon Wednesday & Friday
If your fish arrives damaged or deceased contact us immediately on 07561 804263.
Returns of Live fish cannot be accepted.
Returns
We hope you are happy with your purchases from Elite Koi however if you have ordered the wrong item let us know for an exchange. All Dry Goods can be returned within 30 days of the date of purchase provided they have not been opened or used. Should you wish to return an item which is unopened and unused please contact us within 30 days of the sale of purchase. We will then send you our return details.
Items damaged in the post should be reported to us within 48 Hours of receipt.
If you wish to return an item please use the "Contact Us" button at the top of page or call us on 07561 804263.
Please contact us for the postal return address.
Live Fish
If your fish arrives damaged or deceased contact us immediately on 07561 804263.
Returns of Live fish cannot be accepted.
