Help Center

Yes we are registered by North East Lincolnshire council and our license number is AW0029.

Our shop is located in Grimsby, North East Lincolnshire. Our full address is Unit 2A, Charlton Street, Grimsby, DN31 1SQ.

To compliment our range of high quality Japanese Koi and associated products we provide water testing, mucus biopsies and pond design.

We accept payments from all major debit & credit cards including; Visa, MasterCard, American Express and Maestro. We also accept PayPal, Apple Pay and Amazon Pay.

During the checkout process simply enter you code into the ‘discount code’ box and click apply.

First of all please check that you are entering the code exactly as it appears (case sensitive) and that it is still in date and not expired. Secondly check the terms and conditions of your code, if the item is in a sale or certain category the discount may not be valid.

If it still isn’t working then please contact us for further assistance.

As soon as you order has been despatched you will receive an email notification. Orders placed before 12:00pm will be despatched the same day.

That will depend on the delivery service that you choose but most of our delivery services are 1-2 working days. All livestock deliveries will be on a pre 12:00pm next working day service.

We try to despatch your order as quickly as possible, if you wish to amend your order please call us on 07561 804263 and we will try to accommodate where possible. However please note that once the order has been despatched we will no longer be able to make any changes to it.

You will be unable to cancel or amend you order online, to make any changes you will need to call us on 07561 804263.

Payment will be taken in full via your chosen payment method at the time you check out.

Yes you can to do so all you need to do is call us on 07561 804263.

If you are unhappy with you purchase and wish to make a return you can do so within 14 days of receipt. All items returned must be unopened, unused and in their original condition. We reserve the the right to refuse a refund if the items are unsaleable.

To return an item to us you can use a postage service of your choosing. We recommend that you get proof of postage and ensure that the goods are insured to their full value.

Yes you can, simply notify us via email or phone that you wish to exchange an item and post the goods back to us. All items returned must be unopened, unused and in their original condition.

Postage costs will only be refunded if the item is damaged or faulty.

Yes you can, please bring along your sales receipt.

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or not as described. Please note that items which are damaged due to normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is damaged or faulty please call us on 07561 804263 or email elite.koi@gmail.com and we will arrange for the goods to be collected.

No, if you don’t want to setup an account you can simply checkout as a guest.

Please try resetting your password initially. If that doesn’t work then please contact us at elitekoi.ltd@gmail.com and we’ll try and help.

Yes in accordance with the new and updated data protection act.

At the bottom of any marketing email that you receive from us you will find an unsubscribe link.

Yes they are as we believe that not only are they the best quality but also the healthiest that money can buy.

All of our Koi come from suppliers with very strict quarantine protocols in place. You can see the full information on our Quarantine Protocol page.

No, we have over 1000 Koi in stock at our facility based in Grimsby starting from as little as £10.00 each. We choose a selection of our best quality individual fish to offer for sale online.

If there is something specific that you are looking for then please contact us.